ENLIGHTEN SOFTWARE ENGINEERING PTY LTD ("we", "us", or "our") is committed to protecting the privacy of visitors to enlightensoftware.net.au and the clients we serve. This Privacy Policy explains how we collect, use, secure and disclose personal information, and the rights you have in respect of it. It is written to reflect our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope
This policy applies to personal information we handle through this website, in the course of providing quotes and engagements, and in general business operations. It does not apply to the handling of personal information within systems we build and operate on behalf of clients, which are governed by the relevant engagement agreement and that client's own privacy obligations.
2. Information we collect
We may collect the following categories of information:
- Contact information you provide through our forms — for example your name, email address, phone number and organisation.
- Project information you share when requesting a quote or discussing an engagement, including business context and technical requirements.
- Correspondence you send us by email or other channels.
- Website technical data such as browser type, device and pages visited, used only to operate and improve the site.
3. How we use your information
- To respond to enquiries and provide the information or services requested.
- To prepare proposals, quotes and engagement documentation.
- To communicate about projects, support and account administration.
- To operate, maintain and improve this website.
- To meet legal, regulatory and contractual obligations.
4. Disclosure of information
We do not sell your personal information. We may disclose it only to: trusted service providers who help us deliver services (such as hosting or email), where required or authorised by law, or with your consent. Where we engage a service provider, we take reasonable steps to ensure they handle information consistent with this policy.
5. Data security
We implement reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure. These include access controls, encryption in transit, and limited retention of records.
6. Data retention
We retain personal information only for as long as necessary for the purposes described in this policy, to provide our services, or to comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
7. International transfers
Some service providers may process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with the APPs, recognising that overseas recipients may be subject to foreign laws.
8. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask for it to be corrected, or request its deletion. To exercise these rights, contact us using the details below. We will respond within a reasonable period and in accordance with the Privacy Act.
9. Contact
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at services@enlightensoftware.net.au or by phone on 03 8362 1558. If you are dissatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).